SECRET SHOPPER FORM

please complete the form below.

Date Shopped
Date Shopped
Digital Experience Survey *
Digital Experience Survey
Please review the following statements and select the description that best represents the accuracy of each statement.
Restaurant was easily located with search engines like Google.
Directions and maps were easy to find online.
The website was easy to access on my mobile device.
The website was easy to navigate.
Basic information like hours, contact options, and menu were easy to find.
The menu was appealing and was easy to navigate.
Location Survey *
Location Survey
Please review the following statements and select the description that best represents the accuracy of each statement.
The location was easy to find.
The location is easily accessible.
There was plenty of parking available.
The structure, landscaping, and parking lot are appealing.
Dining Experience
Dining Experience
Please review the following statements and select the description that best represents the accuracy of each statement.
I felt welcome as I entered this business.
The appearance inside was inviting and met my expectations.
It was clear how to get a table in this establishment.
I was seated in an appropriate amount of time.
My server was knowledgeable about their products.
My server was helpful and answered questions.
My server was courteous and in good spirits.
My drink and meal orders arrived in the appropriate amount of time.
The menu met my expectations.
My table or bar area was clean and well kept.
Our food arrived as ordered.
Did the server invite you to return?
Servers Name
Knowledge
Was your server able to answer basic questions about your beer, wine, or food?
Email List / Membership
The server informed me of the establishments email list or upgraded membership programs.
Server offered a guided experience. (Ex. asked if it was our first time there. Tried to make recommendations. Etc.
How would you characterize the brand of this business? What should they be known for? What kinds of customers should go here. Etc.
What are the top 3 things about this business?
What are the top 3 things that need to be improved?
How do you feel about your overall experience? Would you return? Was it appropriately priced. Etc.
On a scale of 1-10 (with 10 being the highest), how likely are you to recommend this businesses to your friends and family?